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Job Summary: We are seeking a passionate Software Support Analyst with a strong interest in technology and customer service to ensure rapid and effective solutions. Key Highlights: 1. Role focused on resolving technical issues and delivering customer service. 2. Being part of a high-performance, human-centered organizational culture. 3. Opportunity for growth within a leading company. Do you want to join a leading company in Latin America? At Time Manager | OpenAtlas S.A.S, we are looking for a Software Support Analyst passionate about technology and customer service to join our team in Bogotá. If you have experience in help desks, enjoy solving technical problems, and wish to grow within a high-performance culture, this vacancy is for you! Position Conditions: - Salary: COP $2,200,000 monthly + transportation allowance + statutory benefits - Contract: Indefinite-term (job stability). - Work model: Hybrid (2 days per week in the Bogotá office). - High-performance, human-centered organizational culture. - Birthday leave day. Your primary challenge: Ensure our customers receive rapid and effective solutions to their requests regarding our platform, guaranteeing compliance with service-level indicators. What will you do with us? - Provide first-level support via phone and chat. - Resolve software operation requests quickly and courteously. - Accurately manage and document the ticket lifecycle. - Escalate complex cases following established protocols. - Ensure compliance with Service Level Agreements (SLAs). What are we looking for? Professional or technical degree in Industrial Engineering, Systems, IT, or related fields. Minimum 1 year of experience in Service Desks or Level 1 support. Must reside in Bogotá or the Metropolitan Area. University / Technical Degree We look forward to welcoming you! . -Requirements- Minimum education: University / Technical degree 2 years of experience Skills: Analytical ability, Problem-solving, Agility, Databases, Help desk, Customer service, Operating systems, Support, Technical support, Technology, Performance Keywords: analyst, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist
