**Job ID:** 236466 **Employee Referral Program – Potential Payout:** $0.00 We are committed to investing in our employees and helping them advance their careers at ScotiaGBS **Purpose** Contributes to the overall success of Scotiabank’s Global Procurement Services organization, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** * Provides front-line support to internal users who require process help with our Procurement Technology / Contracts platform, how to use it, or how to handle their particular situation * Interacts with users around the world in English and Spanish. Interacts verbally or in writing to obtain clarifications and / or respond to the user’s question. * Operates the Bank’s ticket management system to review, respond and close complex Level 1 and 2 support issues related to Procurement Technology. * Uses the Bank’s Procurement Technology / Contracts platform to understand the situation facing the user and determine the correct process / system steps required and respond to the ticket or assign to another team. * Conducts the review, approval or rejection and triage of contract requests in the Contracts platform. * Interacts with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required. * Logs information in internal trackers as needed. * Maintains and follows Standard Operating Procedures/Work Instructions documentation in conducting activities and pays strong attention to detail to ensure data quality and consistent delivery of service according to the Services Level Agreement. * Perform root cause analysis of issues . * Escalates issues to Lead, Sr. Analyst and/or Manager, suppliers, or other internal stakeholders and track to resolution. * Recommends process improvements. * Identifies platforms issues or gaps to help and makes improvement recommendations. * Assists in the training and onboarding of new team members. * Contributes or assists in cross-functional initiatives. * Prepares and distributes reports from the system. * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. * Actively pursues effective and efficient operations of your respective area in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high-performance environment and contributes to an inclusive work environment. **Reporting Relationships (Job Titles only)** Primary Manager (include secondary Manager if applicable): Procurement Operations Manager Direct Reports: N/A Shared Reports (solid/dotted if applicable): • Not applicable **Dimensions** * Scope: supports the Global Enterprise * People Management: no direct reports * Budget Management: no budget responsibility * Policy: Supports adherence to the Procurement Policies and Procedures * Activity is funded through the Global Procurement Services department operating budget * Supports department goals & objectives related to Value Creation **Education / Experience / Other Information (include only those that are specific to the role)** * Strong written and verbal communication skills in English and Spanish. * College Diploma or University Degree in a related field. * 6-12 months of experience in any the following fields: operations, help desk, customer service, business analysis, process improvement, project management, or business. * Detail-oriented, and ability to collect, manipulate, understand, and analyze data. * Good customer service skills when dealing with internal and external stakeholders. * High level of self-motivation and initiative, and ability to operate effectively as a team player. * Good strong Microsoft Excel skills (able to write formulas, logical, and text functions). Any of the following experiences are an asset: * Experience with visualization tools (e.g. PowerBI, Tableau). * Experience creating PowerPoint presentations. * Experience with helpdesk or procurement software **Working Conditions*** Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel I have reviewed, and understand the key accountabilities of my role Location(s): Colombia : Bogota : Bogota ScotiaGBS is part of the Scotiabank group of companies located in Bogota, Colombia, created to support various banking processes and the development and execution of its global services. We offer a positive and inclusive work environment, as well as competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for all. Candidates must apply directly online to be considered for this position. We thank all candidates for their interest in this career opportunity at ScotiaGBS; however, only those selected for an interview will be contacted. Note: All positions posted on me@Scotiabank will be available for at least 5 days.