Technical Support Specialist - Technology

Description

Job Summary: We are seeking a Systems Technician or Technologist, or a professional in Computer Science or Telecommunications, to provide technical support for Android tablets, including incident diagnosis and resolution. Key Highlights: 1. Specialized technical support for Android tablets. 2. Technical incident diagnosis and resolution. 3. Proficiency in Windows, Linux, and macOS operating systems. A reputable company is currently seeking a Systems Technician or Technologist, or a professional in Computer Science, Telecommunications, or related fields, to strengthen its technical support team. - Primary Responsibility: Provide technical support for Android tablet devices, ensuring continuity and proper functionality of the devices and their peripherals through incident response, diagnosis, and resolution. - Required Knowledge: Operating Systems: Windows, basic Linux, and macOS (user level). Networking: Fundamental TCP/IP concepts, router/switch configuration, and Wi-Fi networks. Hardware: Diagnosis and replacement of components (RAM, disks, peripherals). Secure data erasure tools. Basic cybersecurity: antivirus, password policies, and backups. Technical documentation: Recording procedures and solutions in a knowledge base (proficiency in Microsoft Excel required). - Experience 6 months to 1 year of experience performing technical support and maintenance duties. Conditions: Schedule: Monday to Saturday, fixed shifts from 6 AM to 2 PM and 2 PM to 10 PM. Salary: Minimum Legal Monthly Wage (SMLV) + statutory benefits. Contract Type: One-month work contract with possibility of extension. - Requirements - Minimum Education: University degree / Technical program 1 year of experience Knowledge Areas: Computer Science, Installations, Maintenance, Technical Support, Telecommunications Keywords: technologist, technician, tech, technician, technology, technology, technologist, assistance, support, technical support