(2500918\) Colombia\-Valle del Cauca\-Cali \| Full time \| Indefinite \| Mixed Shift At DHL Express, our purpose is "Connecting people, improving lives." We are the most international company in the world, "the great yellow machine," as we like to call it. Specifically in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala to Ushuaia in Tierra del Fuego \- Argentina. We are more than 3,400 Certified International Specialists working passionately and motivated AS ONE team, moving over 10 million shipments annually and exceeding our customers' needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work \# 1 in Latin America and we are very proud of that. And we have good news! ... We are looking for a Superstar like you, focused on our customers and wanting to have the best day, every day ...**Role Purpose:** You will be responsible for operations at an assigned sales point, ensuring compliance with the following tasks. A rotation of sales points will occur annually.**Main Responsibilities:*** Commercial management: Design, implement and monitor commercial initiatives aligned with channel objectives, fulfilling the work plan, targets and budget assigned to the sales point. * Customer service and sales: Prioritize in-person service, identify customer needs, offer DHL's complete portfolio (Customs Agency, insurance, TDX, etc.) and perform cascade selling. * Reporting and follow-up: Present results only in the standard template, consolidate and send daily and weekly reports to the supervisor, and support execution of channel campaigns and leaflet distribution. * Sales point operation: Ensure opening and closing within established hours, comply with security protocols, reception, custody and delivery of shipments, as well as traceability and return of goods according to Undels policy. * Documentation and systems: Correctly complete waybills and checkpoints, keep the RIT system updated versus physical inventory, and have standard documents and formats available in case of contingencies. * Administration and organization: Ensure availability of supplies, maintain the sales point clean and aligned with corporate image, respond to emails related to your management, and report location or technical updates. * Financial management: Manage petty cash, ensure daily submission of transactions and cash to Finance, comply with cash handling policies, and be accountable for cash counts, surpluses or shortages. * Regulatory and brand compliance: Do not create advertising materials without approval from the marketing department and ensure compliance with all corporate operational, financial and commercial policies. * Education: Professional in fields related to the business. Additionally, must have basic Office courses and customer service training. Minimum 1 to 2 years of experience in sales administration roles in similar companies **Legal Posting Entity** DHL Express Colombia Ltda.