**Job Title:** Client Experience Specialist **Location:** Onsite – Centum **Contract Type:** Permanent **Schedule:** Monday to Friday **Salary Range:** $3,200,000 – $3,600,000 COP **About the Company** Lean Solutions Group is hiring on behalf of **TAFS**, a U.S.\-based company in the logistics and transportation industry. We are seeking a highly experienced **Client Experience Specialist** to join their onsite team in Centum. **Key Responsibilities** * Manage outbound calls to clients, providing high\-quality customer service. * Resolve inquiries and issues efficiently and professionally. * Maintain accurate records of client interactions. * Collaborate with internal teams to ensure client satisfaction. * Identify opportunities to improve the customer experience. **Requirements** * Minimum 5 years of experience in customer service, specifically handling outbound calls. * English level C1 or higher (spoken and written). * Strong attention to detail and problem\-solving skills. * Excellent communication and interpersonal abilities. * Background in logistics or transportation is preferred. * Availability to work onsite in Centum. **Benefits** * Permanent contract. * Competitive salary. * Professional work environment. * Opportunity to work with a leading company in the logistics sector. Tipo de puesto: Tiempo completo