**Title: Manager – AFR/OFR CPM** **Location**: GSC BOG **Key Responsibilities:** * General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. * Responsible for providing support to the assigned account. * Review and ensure the achievement of specific client KPIs and service agreements. • Provide performance reports. * Maintain communication with internal/external third parties to meet client expectations. • Provide proactive issue resolution and corrective actions to ensure service excellence. * Key contact for escalations. * Develop a sustainable relationship with internal and external stakeholders. • Coordinate business implementations. * Participate/lead customer reviews (QBR and/or MBR). * Complexity of the problem/process. * Coordinate stakeholder activities and ensure quality and timeliness. * Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance. * Recommend and coordinate necessary changes based on process analysis. * Assist DGF operations in resolving complex issues **Skills / Requirements:** * Professionals in industrial engineering, international business, or related fields * Minimum of 3\-5 years in logistics processes * Extensive knowledge of cargo transportation and the logistics industry * Fluent communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia. * Performance bonus up to 13% of salary