Join our team! A leading company is looking for a Customer Experience Specialist to ensure a positive and satisfactory interaction in every contact with our customers, thereby strengthening their perception and loyalty towards the company. **Responsibilities:** * Handle customer tickets, emails, and requests. * Provide detailed advice on the services offered by the company. * Work closely with customers to understand their specific needs regarding communication services. * Efficiently coordinate and manage customer requests to ensure accurate and timely service delivery, maintaining records in our customer service software. * Review attached documentation according to established parameters. * Maintain exceptional customer service through appropriate language and assertive communication. * Actively contribute to report development by providing accurate and relevant data. **Requirements:** * Minimum of 2 years of previous experience in call centers, customer service, or similar roles. * Excellent communication skills. * Ability to work collaboratively within a team. * Detail-oriented and capable of handling multiple tasks. * Basic knowledge of computer tools. Location: Chía, Cundinamarca. Contract: Indefinite term. Salary: Negotiable. Position type: Full-time