Position: Service Guardian (PQRS Management) Contract: Indefinite term Salary: $1,423,500 Schedule: Monday to Friday, 7:00 a.m. to 5:00 p.m., and one Saturday every fifteen days Location: Bogotá D.C. – Administrative Office Requirements: \-Technical or technologist degree in Health Administration or related administrative fields \-Minimum 1 year of experience in user service, PQRS management, satisfaction surveys, or customer service in the health sector \-Excellent communication skills and service orientation \-Basic proficiency in office tools \-Ability to resolve conflicts and follow up on user requests Main responsibilities: \-Reception, analysis, and timely response to PQRS \-Follow-up and closure of user cases \-Application and consolidation of satisfaction surveys \-Direct and effective user attention as part of the front line \-Support for continuous improvement processes in user experience Interested candidates should send their resume to: seleccion3@hlips.com.co Subject: Service Guardian – PQRS Position type: Full-time, Indefinite