**What we’re looking for** ========================== We’re looking for a Tech Customer Support Specialist to join a fast\-growing SaaS company that helps thousands of businesses worldwide scale smarter with data\-driven tools. You’ll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use. This role is perfect for someone who’s technically curious, enjoys problem\-solving, and thrives on creating great customer experiences. **Responsibilities** ==================== * Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions. * Respond to live chats: Answer real\-time questions ranging from subscription and onboarding to more advanced product use. * Host quick support calls: Take scheduled Zoom calls (usually \<30 min) to guide customers through specific challenges. * Document solutions: Create and maintain Knowledge Base articles for both customers and the internal team, helping reduce support volume and empower self\-service. **Qualifications** ================== * \+3 years in SaaS support or a customer\-facing technical role (startup or fast\-growth environment a plus). * Ability to quickly self\-learn new software and become a subject matter expert without constant guidance. * Familiarity with API integrations (especially Zapier and CRMs), and custom domain setup, like creating CNAME records and A records (you don’t need to be an engineer, but you should be comfortable learning the basics). * Excellent written and verbal communication in English (B2 high or C1\). * Empathy, patience, and a customer\-first mindset. * Bonus: Experience writing documentation, support articles, or training content. **What's in It for You** ======================== * Fully remote — work from anywhere. * USD salary — competitive pay aligned with US market rates. * Benefits — PTO and other perks depending on the client. * Work with US\-based companies building exciting, impactful products. * Join collaborative, high\-performance teams that value your input and expertise.