**Position Summary** The Debt Collection Specialist is responsible for managing high\-volume outbound calls, while maintaining professionalism with consumers regarding delinquent accounts. This role requires achieving monthly collection targets, documenting all call outcomes in company systems, and handling sensitive financial information with discretion. Specialists are expected to demonstrate resilience, strong communication skills, and the ability to thrive in a high\-pressure, metrics\-driven environment. **About Empire Cooperative** We are **Empire Cooperative,** we provide solutions that help consumers resolve delinquencies, enabling them to achieve financial stability and peace of mind.Our mission is to recover $240 million in delinquent accounts while fostering a culture of shared success—ensuring that profits are distributed across the Empire, from executives to collectors.. We are **inspired** and **transparent** in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are **Disciplined, Accountable, Aligned and Results Driven.** **PERFORMANCE OBJECTIVES** * Place 400–450 outbound calls daily through the dialer system. * Achieve monthly collection goal of **$10,000\+**. * Secure at least 10 “sent\-to\-office” (STO) agreements daily. * Complete 8 successful STO conversions to the office daily. * Document all call outcomes promptly and accurately in CRM and dialer systems. * Follow up on STO accounts until resolution or escalation * Protect sensitive financial data in accordance with data security practices. * Demonstrate resilience and professionalism during high\-pressure situations. * Inspire consumer trust by practicing transparency, empathy, and accountability * Participate in virtual meetings, training, and performance reviews as scheduled. * Meet or exceed weekly and monthly recovery targets set by leadership. * Performs other related duties as assigned **KEY COMPETENCIES** * Strong verbal communication and negotiation skills. * High resilience and ability to remain professional under pressure. * Goal\-oriented mindset with proven ability to meet deadlines. * Strong attention to detail in documentation and compliance. * Must be self\-disciplined and accountable to work independently in a remote setting. * Proficiency with CRM systems and Microsoft Excel/spreadsheets. * Familiarity with financial and data security practices. * Adaptability to changing policies, regulations, and business needs. * Ability to multitask across dialer, CRM, and communication tools. * Team collaboration and willingness to support shared goals. * Time management and ability to prioritize high\-volume workload. * Positive mindset that inspires professionalism and consumer trust. **EDUCATION AND EXPERIENCE** * High School Diploma or equivalent (required) * Minimum 1 years of Debt Collections experience (preferred) * Experience working with team members across multiple functional roles (Preferred) * At least 1 year of experience in sales, call center, or lead generation (preferred). * Training in negotiation, compliance, and consumer communication (preferred but can be provided). * Data entry experience and CRM familiarity (strongly preferred.) **PHYSICAL REQUIREMENTS** * Ability to work at a computer for 8\-hour shifts. * Frequent use of headset, keyboard, and mouse with repetitive hand movements. * Strong focus and sustained attention for high\-volume calls. * A remote environment requires a quiet, well\-lit, and ventilated workspace. * Must be able to manage extended periods of consumer engagement and virtual collaboration. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. **BENEFITS** * Paid US Holidays * PTO Program * Professional Training \& Development Opportunities * Daily Performance Bonuses * Monthly Commission * Growth: Promotion to Closer or Leadership roles in 90 days (based on performance) * Paid training **COMMITMENT TO DIVERSITY** As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, **Empire Cooperative** recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. **If this position caught your eye, send us your resume!** For best consideration, include the job title and source where you found this position in the subject line of your email to **recruiter @empirecoop.com**. Already an Empire Cooperative candidate? Please connect directly with your recruiter to discuss this opportunity. Job Type: Full\-time