We are looking for a Customer Success Manager in Bogotá to ensure customer satisfaction and retention within a SaaS environment. Your mission will be to optimize the customer experience, anticipate their needs, and provide strategic solutions that drive platform usage and adoption, ensuring account retention and sustainable growth. * Work mode: Hybrid, three days on-site and two days remote. * Working hours: Monday to Friday, 8:00 am to 5:00 pm * Salary: $2,000,000 to $3,000,000 depending on candidate profile, plus commissions for achieving sales targets. Benefits: * Immediate indefinite contract directly with the company. * Excellent growth opportunities. * Benefits meal voucher. * Company-subsidized lunch. Requirements: * Minimum of 1 year of experience in customer service or support. * Basic knowledge of Excel or Google Sheets. * Basic understanding of satisfaction metrics such as NPS, CSAT, etc. * Excellent verbal and written communication skills. * Positive attitude, empathy, and customer experience focus. Responsibilities: * Enhance customer experience through data analysis and personalized solutions. * Identify and execute upsell and cross-sell opportunities. * Ensure customer retention and satisfaction. * Excellent communication and analytical skills. * Experience in roles related to customer service, sales, or account management. Job type: Full-time, Indefinite