Open call for SENA trainees 2026 at GBM! **Service Desk Agent (SmartDesk)** Are you passionate about technology and customer service? This is your opportunity to start your career at one of the best places to work in Latin America! ✨ **What will you do as a SmartDesk trainee?** You will be the first point of contact providing solutions to requests from our internal clients. Your mission will be: * Provide **first-level support** * Escalate unresolved requests to **level 2** * Manage and redirect cases received via **email and Teams** ️ **Main responsibilities** ✅ Level 1 support for office management tasks (without direct contact with end users) ✅ Escalation of requests to level 2 ✅ Dispatching cases received through internal channels **Requirements** **Education**: SENA student pursuing a Technologist degree in Systems or IT Infrastructure, **eligible for productive stage** **Technical skills**: * Proficiency in **Excel** * Basic knowledge of office applications and services **Skills**: * Good oral and written communication * Time management * Attention to detail * Teamwork * Commitment and service orientation **Location**: Barranquilla **Benefits awaiting you** Be part of one of the **7 best workplaces in Latin America** Grow in a **multicultural** environment **Paid** internship with competitive financial assistance Access to exclusive courses through **GBM University**