**Company description:** The Employment Service operated by Comfama is the platform that connects people with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. The vacancies published by Comfama Employment Service correspond to employment opportunities offered by companies in various sectors, located in Medellín and Antioquia. If you are interested in consulting the vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option Work with us **Job functions:** Company located in Medellín is looking for its team members, with or without experience, to fill the position of customer success representative (junior). **Academic background:** Student in final semesters or junior professional in systems engineering, industrial engineering, process engineering, productivity engineering, quality engineering or related fields. **Specific responsibilities:** * Guide new clients through their onboarding process and training. * Provide prompt and friendly support, resolving technical and usage questions. * Identify improvement and business growth opportunities for each client. * Follow up to ensure satisfaction, retention, and renewals. * Collect feedback and communicate it to the product team. **Knowledge:** * Proficiency in Power BI and BPMN (Business Process Modeling and Notation). * Desired experience with CRM and advanced Excel. * Programming knowledge (JavaScript or Python). * Office software skills. **Professional competencies:** * Clear and empathetic communication. * Customer service orientation. * Analytical ability and enjoyment of teamwork. **Salary:** $2\.000\.000 to $2\.500\.000 \+ social benefits. **Working hours:** Monday to Friday from 7:00 a.m. to 5:00 p.m. **Type of contract:** Permanent. **Work location:** Medellín, hybrid mode. **Requirements:** With or without experience **Offer conditions:** **Net monthly salary:** 2000000