**Company Description** SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world. **Job Description** We are seeking a **Junior** **LIMS IT Support Technician (Java)** to join our Corporate IT team in Bogotá, Colombia. In this role, you will provide 2nd and 3rd level technical support for SGS’s Laboratory Information Management Systems (LIMS – G6 technology), ensuring the stability, performance, and continuous improvement of business\-critical applications. You will work closely with cross\-functional teams, including developers, infrastructure, and laboratory stakeholders, to resolve incidents, implement bug fixes, and support deployments. This position requires strong Java debugging skills, experience with relational databases, and a proactive mindset to monitor and optimize application performance. **Key Responsibilities** **Advanced Troubleshooting \& Incident Management** * Investigate and resolve escalated technical issues. * Perform root cause analysis and implement corrective actions. * Debug Java code and analyze application logs to identify and resolve problems. **Application Monitoring \& Optimization** * Monitor application health using tools such as Grafana. * Configure alerts and dashboards to proactively detect anomalies. * Analyze performance metrics and recommend improvements. **Bug Fixing \& Code Support** * Collaborate with development teams to implement permanent fixes. * Develop functionality enhancements, including lab instrument/device connections (CSV mapping). **Deployment \& Release Support** * Assist in application deployments and release validation. * Conduct post\-deployment checks to ensure system stability. **Documentation \& Knowledge Management** * Maintain detailed documentation of support procedures and known issues. * Share technical knowledge within the team to reduce future escalations. **Cross\-Team Collaboration** * Work closely with other IT teams and business stakeholders. * Provide timely updates and communication during incidents and outages. **Qualifications** * Graduate or post\-secondary education in Computer Science, Engineering, or a related field. * 1–2 years of experience in a similar technical support role. * Experience in application support and bug fixing. * Proficiency with relational databases (e.g., SQL Server, Oracle PL/SQL). * Experience with support tools (e.g., ServiceNow). * Hands\-on experience with Java development or maintenance, including APIs, web services, and XML/JSON. * Familiarity with system maintenance, configuration management, and basic SQL scripting. * Understanding of change control, incident management, and documentation in regulated environments. **Preferred:** * Knowledge of LIMS systems and laboratory workflows. * Experience with GIT repositories and Java design patterns. * Understanding of Application Lifecycle Management (ALM). * Experience working in international or multicultural environments. **Required Skills** * Strong communication skills and ability to collaborate with IT and laboratory teams. * Analytical mindset and problem\-solving orientation. * Organized, structured, and focused on delivering results. * Ability to work under pressure and meet deadlines. * Team player with a proactive attitude. * Good command of English (verbal and written).