**Profile Description** The Senior Technical Account Manager (TAM) at Lean Tech is a strategic and technically oriented role focused on driving client success, operational excellence, and the adoption of automation and AI\-driven solutions. As a trusted partner to our U.S.\-based clients, you will oversee delivery performance, lead solution implementation, and expand the technical maturity of each account. This role bridges business and technology; combining account leadership with hands\-on ownership of solution deployment, optimization, and innovation. **Key Responsibilities** **Client Strategy \& Relationship Management** * Serve as the primary point of contact and trusted advisor for senior client stakeholders, ensuring alignment between client goals and Lean Tech’s capabilities. * Foster long\-term relationships that drive client satisfaction, retention, and account growth. * Lead quarterly business reviews (QBRs) and ensure delivery excellence across active engagements. **Technical Ownership \& Solution Deployment** * Own the implementation, deployment, and continuous optimization of automation, AI, and integration solutions for client operations. * Partner with internal engineering, AI, and delivery teams to design and roll out customized solutions that enhance client efficiency and business value. * Ensure seamless technical onboarding for new accounts and smooth transitions during expansion or scaling phases. * Track and report on performance metrics (uptime, accuracy, automation ROI) post\-deployment to guarantee impact realization. **Account Growth \& Strategic Initiatives** * Identify opportunities for service expansion, automation integration, and AI solution adoption within existing accounts. * Collaborate with Sales and Product teams to align client roadmaps with Lean Tech’s AI and innovation strategy. * Own account profitability (P\&L) while ensuring delivery quality and client satisfaction. **Cross\-Functional Leadership** * Lead cross\-functional teams (Operations, Talent, Placement, Engineering, and AI Innovation) to deliver cohesive, high\-value client experiences. * Champion client needs internally, ensuring technical and operational teams are aligned to delivery goals. * Drive collaboration across departments for solution design, proof\-of\-concept pilots, and implementation projects. **Performance, Risk \& Continuous Improvement** * Establish and track key success metrics (SLAs, NPS, CSAT, delivery performance, and automation ROI). * Anticipate risks, manage escalations, and resolve issues with a proactive, solutions\-first mindset. * Drive continuous improvement initiatives based on performance analytics and client feedback. **Enablement \& Thought Leadership** * Train and enable clients to effectively use automation and AI solutions post\-deployment. * Create documentation, playbooks, and best practices to enhance client self\-sufficiency. * Mentor junior Account Managers and contribute to the evolution of Lean Tech’s Account Management framework. **Required Skills \& Qualifications** **Technical \& Business Skills** * Proven experience in technical account management, solution delivery, or customer success within a technology or outsourcing environment. * Understanding and experience in software development lifecycle, software project management and tech industry knowledge in general. * Strong understanding of automation platforms, AI applications, and systems integration within enterprise environments. * Familiarity with CRM and project management tools (Salesforce, HubSpot, Jira, ClickUp) and BI tools (Power BI, Looker Studio). * Knowledge of IT service frameworks (e.g., ITIL) and implementation best practices. **Soft Skills** * Exceptional communication, relationship management, and stakeholder engagement skills at C\-level. * Strategic mindset with strong commercial acumen and customer\-centric orientation. * Leadership skills to influence without direct authority and manage multi\-functional teams effectively. **Education \& Experience** * 5\+ years in Account Management, Client Success, or Technical Program Management roles. * Experience managing complex, high\-value client portfolios in tech or outsourcing environments. * Familiarity with RPA tools, AI\-driven solutions, and cloud\-based deployment environments. * Certifications in Customer Success, Project Management (Scrum/Agile), or ITIL. * Bachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred).