Job Function: Software \& Cloud Why SoftwareOne?: Success at SoftwareOne is not defined by what you do, but by the results you deliver to our customers, the business, and your colleagues. SoftwareOne employees are energetic, agile, and focused on delivering Customer Satisfaction and world-class results. Our leaders motivate and inspire their teams, creating a work environment that offers exceptional levels of Employee Satisfaction. We are humble. Our leaders operate with high Discipline, yet move quickly and manage change effectively in a global economy. We are a leading global end-to-end provider of software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support approximately 65,000 customers in their digital transformation The Position: We are excited to announce an opportunity to join our team as: **On-site Support Analyst** SoftwareOne Full Time \| Office: Medellín I On-site **What your day-to-day would look like****:*** Deliver high-quality service by providing users with timely and effective solutions to their requests. * Manage and resolve incidents and service requests from different operational areas. * Timely escalation of complex situations according to defined channels. * Support for business applications and general-purpose software. * Troubleshooting issues related to software, hardware, networks, and other IT components. * Respond to user inquiries, solve problems, and provide timely solutions to technical issues. What we expect from you: **Profile:** Technical, technological, or professional degree in Systems, Electronic Engineering, Software Engineering, or related fields. Intermediate experience working as an on-site support analyst. **Required Skills**:* On-site support, hardware and software maintenance (printers, VPN and technical diagnostics, conference rooms, audio, Avaya telephony). * Microsoft Office 365 (AD, Azure, Exchange, Sharepoint, etc) * Helpdesk experience providing equipment support and incident management. * Experience and skills in customer service and on-site technical support * Problem-solving, resourceful. * Proficiency with an ITSM tool such as ServiceNow, Jira, or others. **BENEFITS** * A unique culture with lived corporate values fostering a grateful and supportive work environment. * Opportunity to develop your potential in a personalized way aligned with your career goals within the role. * Life insurance policy * Health insurance or prepaid medical plan for you. * 100% payment of disability leaves * Employee referral economic incentive program for active positions. * You will be part of one of the most competitive Employee Funds in the industry, giving you access to savings, loans, and special agreements with partner brands. * Recreation spaces, celebrations, and activities to support your physical and mental well-being. At SoftwareOne, we are committed to providing a respectful environment where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws