**Company Description:** We are the first Contact Center and BPO in Colombia, with over 28 years of experience providing comprehensive solutions to public and private sector companies for customer service and management. Thanks to our trajectory and fulfillment of our purpose "Improving lives, our commitment", since 2021 we have been a B Corp (Benefit Corporation), reinforcing our ongoing interest and work in generating well-being and efficiencies for our clients and collaborators, as well as our intention to contribute to social and environmental issues in our country. We have more than 6,500 employees, the \#FamiliaOS, across the national territory, working for the most important companies and institutions in Colombia and Latin America to transform experiences. **Job Mission:** Support the quality department **Job Responsibilities:** Conduct quality audits, assist the analyst in recording information in applicable systems or documents. Analyze transactions, whether written or audio. Develop action plans. **Requirements:** * Customer service student * Practice authorization required * Proficiency in office tools, information analysis and management. **Offer Conditions:****Benefits:** * Career development plan * Personal and spiritual growth programs * Discounts with various partners * Employee fund affiliation