Join our support team as a **Senior ServiceNow Developer**, focusing on ITSM modules, Workspaces implementation, and app engine customization. You will handle bug fixes, standard requests, and a backlog of over 100 enhancements across CMDB, HAM, SAM, and dashboards. Apply now to contribute your expertise and improve client services. *We accept* *CVs in English only.* **Responsibilities** * Fix bugs and resolve issues within ServiceNow modules * Implement and maintain Workspaces functionality for clients * Develop and enhance applications using ServiceNow app engine * Support and improve ServiceNow CMDB, HAM, and SAM modules * Create and update dashboards to meet client requirements * Manage and prioritize a backlog of over 100 enhancement requests * Collaborate with clients and internal teams to deliver solutions * Test and validate ServiceNow functionality before deployment * Document technical specifications and changes * Provide technical support and guidance to junior developers **Requirements** * Experience in ServiceNow development with 3\+ years in ITSM products * Strong knowledge of ServiceNow CMDB and related modules * Experience with Workspaces implementation in ServiceNow * Proven ability to handle bug fixing and enhancement backlog * Good understanding of HAM, SAM, and dashboard creation * Strong problem\-solving and analytical skills * Ability to manage multiple tasks and prioritize effectively * Good communication and teamwork skills * English proficiency at B2\+ level **Nice to have** * Certification in ServiceNow Development * Experience with app engine advanced features * Knowledge of ITIL processes * Experience with scripting and automation in ServiceNow **We offer** * Learning Culture \- We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally * Health Coverage \- Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family * Visual Benefit \- Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200\.000 COP for any visual health expenses * Life Insurance Plan \- We have partnered with MetLife to offer a full\-coverage Ife insurance plan. So, your family is covered, even if you are gone. * Medical Leave Coverage \- We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us * Professional Growth Opportunities \- We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally * Stock Option Purchase Plan \- As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization * Additional Income \- Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways * Community Benefit \- You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams! *Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.* EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.