Supervisor(a) Operativo(a) Sector Tech Apply Now About DHL Become a DHL and get the essentials of your daily life, through the best benefits, we seek your safety, your health and that of your family. Build your career with us and have the opportunity to grow through multicultural experiences and challenges that will challenge you every day. This will not be just another job, it will be your opportunity to positively impact the environment and people both within and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be leveraged if we make everyone feel they can truly be themselves every day, regardless of their ethnic origin, religion, sexual orientation, sex, disability or any other personal characteristic. This is what we mean when we talk about inclusion. Diversity is our strength. **Being DHL means maximizing your potential.** Role Objective Ensure compliance with operational, continuous improvement and financial processes within the operation, guaranteeing the correct execution of services offered to customers. This is achieved through constant monitoring of key metrics, evaluation and optimization of processes, efficient use of available resources and active participation in strategic projects of the area. Main Responsibilities * Manage the development and implementation of operational plans and logistics processes, ensuring alignment with business objectives. * Execute action plans to meet established goals regarding customer service, service quality and financial performance at assigned sites or workstations. * Train, guide and support the team in performing daily tasks, promoting efficient logistics operations aligned with corporate standards. * Delegate responsibilities to relevant departments and monitor activities related to shipment reception, handling, dispatch and registration, ensuring continuous operational flow. * Organize and maintain order and cleanliness at workstations, ensuring optimal conditions for operations. * Implement planning and management of necessary human, material and logistical infrastructure resources for service delivery. * Conduct periodic reviews with clients to evaluate operational performance and achievement of agreed objectives. * Support the commercial and account management teams on contractual matters, commercial issues and client renewal planning. * Identify and propose business growth opportunities and strategies to strengthen relationships with existing customers. * Coordinate operational processes, site infrastructure, equipment, IT systems and organizational structure to ensure specific logistics capabilities. * Promote awareness of internal policies and ensure compliance with established contractual KPIs. Requirements to Apply * Professional degree in Logistics, Industrial Engineering, Business Administration or related fields. * Minimum of 4 years of experience in logistics or related areas. * Advanced proficiency in the NTV system (essential). * Active participation in continuous improvement processes, productivity measurement and management. * Advanced skills in Microsoft Excel. * Experience leading teams. * Ability to build relationships and negotiate with internal and external clients. **Technical and Operational Knowledge:** * Preparation and management of operational reports. * Direct supervision on the operations floor. * Development and implementation of improvement processes. * Budget administration and preparation of operational projections. * Monitoring and analysis of metrics and indicators (KPIs). * Knowledge of Power BI (desirable). JOB IDCO06333 COUNTRYColombia CITYTenjo CATEGORYOperations