* 2–4 years of experience in technical support, systems support, or application support engineering * Working knowledge of PHP or any Backend Comparable Server\-Side Language and SQL, including the ability to debug and interpret code and queries * Ability to read and understand JavaScript in a support and troubleshooting context * Comfort with Linux\-based systems and ability to operate in command\-line environments * Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals * Familiarity with REST and SOAP APIs, browser developer tools, and interpreting logs * Experience supporting CRM platforms (SugarCRM strongly preferred) * Strong communication skills and customer\-first mindset * Proven ability to manage a support workload with ownership, structure, and attention to detail * **Language: Good English skills. B2\+ or higher is preferred.** * Serve as the primary technical point of contact for support cases, ensuring timely triage, investigation, and resolution * Lead the case lifecycle from initial intake through closure, escalating thoughtfully when advanced expertise or system\-level debugging is needed * Troubleshoot application behavior, data inconsistencies, configuration issues, and integration problems with clear, replicable steps * Deliver consistent communication and updates to customers throughout the resolution process * Document case findings thoroughly, contributing to internal knowledge and process improvements * Identify common support patterns and collaborate with peers and leaders to drive case deflection and support optimization * Ensure case handling aligns with service\-level expectations, prioritizing both speed and accuracy culture of ownership, rigor, and delivery. Job Type: Full\-time