**Academic Qualifications** * Technician or technologist in Systems, Computer Science, Networking, or related fields. * Additional training in customer service or helpdesk tools is desirable. **Experience** * Minimum **6 months to 1 year** in technical support or helpdesk roles. * Experience in diagnosing basic faults, software installation, and end-user support. **Technical Skills** * Proficiency with ticketing systems (GLPI, OTRS, Freshdesk, etc.). * Basic knowledge of networking (IP, DNS, cabling, connectivity). * Support for Windows and/or Linux operating systems. * Installation and configuration of corporate software (Office, antivirus, browsers, etc.). * Basic knowledge of Active Directory and user administration. * Technology asset inventory and management. **Personal Competencies** * Customer service orientation. * Effective communication. * Problem analysis and resolution skills. * Teamwork. * Organization and follow-up. * Continuous learning and adaptability. Job type: Full-time, Internship Contract duration: 6 months