**Accelerate your professional development at Connect Assistance by joining our specialized Customer Service Backoffice Call Center team!** **Customer Service Backoffice Call Center Position – Administrative Management and Multichannel Support** ---------------------------------------------------------------------------------------------------- At Connect Assistance, we invite committed, organized, and flexible individuals to join as Advisors in our Customer Service Backoffice Call Center team. If you're looking to drive case management, provide high-quality support, and actively contribute to digital solutions, here you'll find a unique opportunity to keep growing in a collaborative, technological, and inclusive environment. ### **Main Responsibilities in Backoffice Call Center – Customer Service and Case Management** * Handle, analyze, and manage customer requests, complaints, and inquiries through phone, email, chat, and web forms. * Record and update relevant information in CRM systems and digital platforms, meeting required standards of confidentiality and accuracy. * Monitor each case, coordinating with internal departments and external partners to ensure effective responses within established timeframes. * Provide administrative support to frontline customer service teams, ensuring agile management flows and efficient resolution of procedures. * Prepare incident reports, document findings, and propose ideas for continuous improvement in internal processes. * Adhere to quality policies and best practices in the handling and management of sensitive information. * Communicate clearly, empathetically, and collaboratively with involved teams to align customer-centered solutions. #### **Essential Requirements for Customer Service Advisor Backoffice Call Center** * High school diploma (Secondary Education). * Minimum of 1 year of experience in administrative roles, backoffice, contact center support, or case/incident management. * Intermediate knowledge of Office (Word, Excel), G Suite, and CRM platforms. * Ability to accurately and systematically input data. * Skill in prioritizing tasks, organizing information, and adapting to dynamic environments. ##### **Key Competencies for Customer Service and Backoffice – Desired Profile** * Exceptional service orientation and solution delivery. * Strong written communication and detailed information recording skills. * Autonomy, dynamism, and willingness to face and overcome new challenges. * Effective time management and tolerance to work pressure. * Professional ethics, responsibility, and openness to teamwork. * Absolute discretion in handling customer and company data. ###### **Benefits of Joining Connect Assistance – Backoffice Call Center** * Indefinite contract from day one. * Competitive base salary of $1,423,500 + transportation allowance of $200,000. * Additional non-statutory allowance of $112,000. * Rotating schedule from Sunday to Sunday. * Hybrid work mode after two months of role adaptation and performance. * Biweekly and timely payments. * Inclusive environment and opportunities for internal professional development. * Wellness programs, family support fund, and additional benefits. * Participation in a shared purpose: creating memorable experiences in every customer interaction. **Ready to evolve your professional profile and make an impact in digital customer service? Apply today to Connect Assistance. Share this opportunity if you know like-minded talents. Together we bring passion, innovation, and quality to the Backoffice Call Center. We’re waiting for you to transform service from the heart of our team!**