**Job Title:** Network \& Telecommunications Support Specialist (Bilingual – English/Spanish) **Location:** Remote (Argentina, Colombia, Chile, Costa Rica, Ecuador, Guatemala, Mexico, or Peru) **Work Arrangement:** Contractor / Remote **Responsibilities / Job Functions** **Information and Communications Infrastructure Monitoring and Troubleshooting:** * Collect, register, and manage incidents; perform fault isolation and troubleshooting. * Coordinate with technical support teams and external providers, including RMA processes. * Provide periodic updates on incident status and deliver RFO (Reason for Outage) or RCA (Root Cause Analysis) reports for each incident. * Monitor alarms and status for security, connectivity, and performance of critical infrastructure. * Serve as liaison between support groups during system outages; work with third\-party vendors or service providers to resolve issues. * Manage time effectively and handle multiple concurrent tasks with minimal supervision. * Fulfill Change Management processes. * Detect and mitigate fraud, monitor traffic behavior, and identify anomalies. **Additional Duties:** * Perform other duties as assigned. * Comply with all company and customer policies and standards. **Qualifications** **Education:** * Bachelor’s Degree in Telecommunications, Engineering, Computer Science, or related discipline (Required) **Experience:** * 1–3 years of customer\-facing experience in Information and Communications Technology (Required) * 1–3 years of customer service or helpdesk experience (High) **Technical Skills:** * Diagnosing, troubleshooting, and resolving telecom issues (High) * Knowledge of Network Monitoring Tools (Medium) * Routing protocols: BGP, IS\-IS (Medium) * Technologies: MPLS, QoS, IPv6, IP Multicast, SD\-WAN (Medium) * VoIP, UC\&C, Security Technologies (Medium) * Cloud Technologies (Low) * Microsoft Office Suite (Medium) **Soft Skills:** * Flexible to work different days, including weekends/holidays (High) * Ability to work under stress (High) * Excellent interpersonal, analytical, and communication skills (High) **Language Skills:** * Fluent in **English and Spanish** (read \& write) **Licenses \& Certifications:** * **CCNA** – Cisco Certified Network Associate → within 1\.5 years (Required) * **JNCIA** – Juniper Networks Certified Associate Junos → within 180 days (Required) * **NS3** – Fortinet Network Security Expert → within 1\.5 years (Preferred) **Interview Process** * Interviews may be conducted in English or Spanish via video conference. * Two interviews: one technical, one soft skills (1 hour each). * Must follow customer’s business hours and holiday schedule. * May include a hands\-on practical assessment. **Contractor Payment Scheme (USD)** * **Hourly Rate:** (depending on experience) * **Weekly Payments:** Contractors billed weekly via invoice. * **Estimated Monthly Range:** full\-time engagement (\~40 hours/week) **Note:** Contractor must provide all required equipment (laptops, headsets, etc.). Job Types: Full\-time, Contract Contract length: 12 months Work Location: Remote