**WHAT WE DO** Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue\-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end\-to\-end solutions to innovate and align with your business goals. We have 600\+ English\-speaking engineers based in Latin America and approximately 20 U.S.\-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success. GAP is a woman\-owned company headquartered in Austin Texas. We are a values\-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long\-term success. **Summary** We are looking for an Advanced Software Engineer with strong .NET development experience. In this role, you will design and build reliable, scalable, and maintainable software solutions. You bring solid technical foundations, growing expertise, and the ability to handle increasingly complex tasks while collaborating effectively with your team. Through hands\-on experience, you continue to refine your technical proficiency and contribute to the success of every project. **Education** * Bachelor’s degree in Computer Science or a related field. **Professional Experience** * 3\+ years of experience in software development using .NET technologies. **Soft Skills** * **Advanced English proficiency** (spoken and written). * Strong **communication** skills for client and team interaction. * Ability to work **independently** and collaboratively. * Analytical and **problem\-solving mindset** with attention to detail. * Effective **time management** and ability to prioritize in dynamic environments. * Curiosity and openness to learning new technologies. **Required Technical Skills** * Proficiency in .NET, C\#, and Entity Framework. * Experience with Windows Desktop Development. * Strong background in technical support and troubleshooting. * Knowledge of version control systems (Git, GitHub, GitLab).Experience working with SQL databases. * Familiarity with API development and integration (REST, gRPC, GraphQL). * Solid understanding of object\-oriented programming principles. **Nice to Have Skills** * Experience with containerization tools (Docker, Kubernetes). * Knowledge of unit testing and quality assurance practices. * Familiarity with Agile methodologies (Scrum, Kanban). * Exposure to CI/CD pipelines (GitHub Actions, Jenkins). * Experience with cloud platforms (AWS, Azure, GCP). **Responsibilities** * **Customer****Technical****Support:** * Resolved a wide range of technical issues, from initial setup and configuration problems to application crashes and complex feature\-related inquiries, ensuring a high level of customer satisfaction. * Provided timely and accurate support to customers, effectively managing and resolving technical support tickets. * **Technical****Troubleshooting:** * Diagnosed and resolved issues related to application functionality and performance, often collaborating with engineering teams to provide comprehensive solutions. * Configured, tested, and troubleshot integrations with third\-party tools and services, working directly with external technical teams to ensure seamless functionality. * **Ticket****Management:** * Managed and prioritized a daily queue of support tickets. * Actively contributed to agile ceremonies, reporting on progress, identifying roadblocks, and helping to streamline team workflows. * Developed and maintained comprehensive documentation of technical solutions and best practices in the team's knowledge base, improving efficiency and reducing resolution times. * Analyzed and estimated the complexity and time required for resolving technical issues. *At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.*