Help Desk Analyst Funza

Description

Job Summary: Provide technical support, ensuring service excellence through resource administration and first-level requirement management for end users. Key Highlights: 1. Remote technical support with maximum quality, effectiveness, and efficiency 2. Incident and request management through specialized tools 3. Resource administration and reporting/metrics management ### **Description** Provide technical support, ensuring service excellence through resource administration, reporting and/or metrics management, and handling first-level requirements for the organization's end users. Will be responsible for delivering remote support to users with maximum quality, effectiveness, and efficiency for incidents, requests, or changes handled remotely. Will be responsible for managing activities related to incidents and requests received via management tools. ### **Requirements** for the Funza distribution center Technical or technological degree in Systems or Telecommunications or related fields.  ITIL Foundation v3 certification preferred.  Advanced knowledge of office software support, microcomputing, laptop and PC support, printers, multifunction devices, antivirus, operating systems, and remote management systems.  Basic knowledge of networks and telecommunications.  Minimum 1.5 years of experience in: service desks, customer service handling, skills in Profile JUNIOR OPERATIONS AGENT / ANALYST Location Bogotá, Bogotá D.C., Colombia Experience 1 Year of Experience