A leading technology company is looking for a Service Desk Agent who meets the following requirements Education: Technical or technological degree in systems or related fields, or students in at least the seventh semester of engineering programs (systems, electronics, telecommunications, or related) Work experience: Minimum of 2 years in: Level 1 technical support (phone, email, service desk tools) in an IT help desk environment. Proficiency with service desk management tools is essential Current ITIL v4 certification is mandatory (candidates without certification or with expired certification will not be considered) We offer Contract for services Salary $1\.423\.500\+ statutory benefits \+ statutory transportation allowance Non-statutory allowance $200\.000 Schedule: Rotating shifts (Monday to Friday from 7 am to 5 pm or from 8 am to 6 pm, and Saturdays half-day) Work mode: On-site Location: Salitre Greco Position type: Full-time