We are looking for a professional with analytical vision and leadership skills to support telephone sales and customer service processes. This role is key to ensuring operational efficiency and achieving commercial objectives. **What you will do:** * Analyze and report conversion and performance indicators. * Supervise customer outreach campaigns. * Implement improvements in commercial processes. * Coordinate tasks with the marketing and commercial management departments. **Requirements:** * Technical or professional degree in marketing, business administration, or engineering. * Proficiency in SAP, CRM, and advanced Excel. * Experience in commercial supervision or leadership (minimum 2 years). **Working hours:** Monday to Friday, 8:00 AM \- 5:00 PM Employment type: Full-time, Permanent