**About Veritran** ------------------ We are a global technology company focused on simplifying banking experiences. Through our business solutions, we inspire financial institutions to take their digital transformation to the next level. We are proud to be a key strategic partner for renowned clients across Latin America, North America, and Europe, driving them to become the banks their customers prefer. We create innovative, customer-centric products that enable more than 50 million people to self-manage their finances. **Our work culture** ------------------------------ We are strongly committed to continuously improving both our innovation and delivery capabilities and the quality of our products. We form a highly specialized, multidisciplinary team distributed across various regions of the world who, through knowledge, creativity, and innovation, make the company a sector leader. **Freedom, responsibility, solidarity, and humility are our core values** and the foundation of our culture. We emphasize people and their growth. Delivering value to our customers is our obsession, which is why we encourage and support taking on challenges beyond our individual roles. **What we're looking for in you** ------------------------- We are seeking a passionate, methodical professional with great initiative who shares our vision and is excited to join us in turning it into reality. For this position, we require advanced knowledge and experience in: * Linux/UNIX Operating Systems * Web Servers (Apache/nginX) * App Servers (Tomcat/WebLogic/JBoss or similar) * Customer support, both on-site and remote. It is a plus if you have knowledge in: * General infrastructure: servers, networks, storage, virtualization, backups, etc. * Databases (Oracle/PostgreSQL) * Monitoring tools and scripting languages (Bash, Perl, etc.) Strong communication skills, problem-solving abilities, and the ability to inspire confidence in our customers are essential. You must be able to handle difficult cases and manage multiple tasks simultaneously. Some of your day-to-day challenges will include: * Correctly and promptly assisting our customers, providing solutions to their needs, and, if necessary, guiding them in using our product. * Following up reported cases until resolution is ensured. * Proactively collecting customer feedback and sharing it with other areas of Veritran. * Supporting training for internal and external customer service representatives. You will join our Support team, which takes on the challenge of delivering customer service—both internal and external—to the highest market standards, adding value to Veritran's offering. Together with your colleagues, you will share the responsibility of helping establish our company’s strong reputation throughout all phases of customer engagement and the entire product lifecycle. **What we offer** ----------------- * The opportunity to be part of a company that grows exponentially year after year, creating numerous opportunities within a global and challenging environment. * An excellent working environment and a pleasant atmosphere to work as comfortably as possible. * A flat organizational structure with open communication, where we champion freedom, responsibility, solidarity, and humility as our fundamental values. We are growing and want to bring on the best talent—will you join us?