*Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on\-premises and cloud environments. With seamless integration and minimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we’ve taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of* *Data Loss Prevention**. Our growth is backed by strong investors, who have provided an additional 4 million USD to* *help us scale our team in the U.S.* *and accelerate product development.* If you’re seeking a role where your growth matches the rapid pace of the company’s expansion, join our dynamic **Customer Success team in Colombia**. You’ll **collaborate closely with colleagues in Europe (Czech Republic)** to ensure seamless global cooperation and **play a key role in supporting the USA market**, helping us deliver top\-notch service to our American customers and partners. As a **Customer Success Manager**, you’ll drive smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution. By **identifying growth opportunities, you’ll act as a trusted advisor and a bridge between customers and our internal teams** \- including technical support, product management, and sales. We have an amazing **office in Bogotá**, and we’d love for youto be there! **Being present helps** you **connect and collaborate** with your colleagues in person, which is something **we value**. #### **Why join us?** * **Work in a hybrid model with the freedom and trust** to define your own working style and drive results in your own way. * Join a **fast\-growing cybersecurity company** and help shape the future of data protection in a high\-potential market. * Enjoy true **autonomy, flexible work conditions, and strong support** from an experienced global team. * Invest in your professional **growth through** **continuous learning and career development** opportunities in a dynamic, high\-tech industry. #### **Your responsibilities** * **Build and maintain strong relationships** with existing customers. * Lead the onboarding process and **ensure fast adoption of Safetica solutions**. * Actively **communicate with key customer users and stakeholders** (e.g., IT administrators, security managers). * Resolve customer issues and **work with technical support on more complex incidents**. * **Identify opportunities** for service expansion or product upselling. * **Monitor and measure customer satisfaction**, including **collecting regular feedback**. * **Prepare reports** on customer usage and recommend improvements. * **Collaborate closely with sales and marketing teams on customer campaigns and case studies**. #### **What are we looking for?** * At least **2 years of experience in a similar role (e.g., Customer Success, IT Consultant)**. * **Experience with B2B customers, ideally in IT or software**. * **English language** proficiency at the **C1 level.** Proficiency in **Brazilian Portuguese is a strong plus** * Strong **communication and presentation skills**. * Strong organizational and **time management skills in dynamic environments**. **Technical skills** * **Knowledge of IT security and cybersecurity concepts** (e.g., data protection, sensitive data classification, user access management). * Ability to **interpret technical information and translate it into actionable solutions for end users**. * Experience with **CRM tools (e.g., HubSpot, Salesforce**), managing Windows workstations and servers. * Experience **managing Windows workstations and servers**. * **Nice to have:** Familiarity with macOS, including basic troubleshooting and system configuration. #### **What can you expect from Safetica?** * **Flexible work setup and hybrid mode work for us**. You’ll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days. * **Honest work environment** \- we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed. * Level up your language skills \- **we offer English and Portuguese classes** to help you grow professionally and communicate confidently. * **A transparent work environment** built on open communication, fostering collaboration across teams as they work together towards shared goals. **Excited****about customer journey and ready to grow your career in the customer success team?****We’d love to hear from you! Send us your CV or LinkedIn profile in English, and we’ll get back to you quickly to schedule a short call.**