About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long\-term relationships with our brand partners and empowering our people to drive positive change. About the Job Are you looking for an exciting new challenge? Intouch CX is looking for you! As one of the world’s leading outsourcing companies, Intouch CX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re searching for a Reporting Analyst Supervisor to lead our Reporting and RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half\-hour segments. As Reporting Analyst Supervisor, You Will… * Communicate data in a clear, concise manner to the Reporting, RTA Team and Operations * Evaluate large amounts of data * Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees * Motivate the RTA team through relationship building and real\-time coaching * Develop solutions, strategies and action plans to improve business performance and client\-partner success * Use critical thinking to investigate and develop solutions to address ad hoc issues As Reporting Analyst Supervisor, You Have… * High school diploma or equivalent (required) * Some post\-secondary or completion of post\-secondary schooling (preferred) * 1\-2 years experience in the contact center and/or customer service industry * Minimum 1 year of experience in a supervisory role * Advanced knowledge of MS Word and MS Excel * The ability to use spreadsheet applications to maintain and develop operational reporting * Exceptional time management, organizational and prioritization skills to complete work in a timely manner * The ability to work both independently and in a team setting within a fast\-paced, entrepreneurial environment * Adaptability to learn a variety of software programs * Strong analytical and problem solving skills