We are **innovating logistics** and we have achieved this **thanks to a team of visionary people, eager to grow and change the world**. At **Skydropx**, you will find a space to develop your career within a **dynamic, ambitious, and multicultural** work environment. **Responsibilities:** ====================== * Ensure customer portfolio retention through customer satisfaction. * Drive an increase in transactions per customer. * Provide attentive and active listening to the customer when there is an alert regarding their potential departure or a significant complaint. * Channel incidents reported by the customer to ensure their resolution. * Prevent the loss or suspension of transactions from active customers. * Analyze and review indicators and data to detect patterns and gaps in the current customer portfolio. * Develop action plan proposals through continuous customer feedback and performance metrics. **Requirements:** =============== * Native or advanced Portuguese (from Brazil), and advanced Spanish. * Experience in high-performance environments, e.g., startups or strategic consulting. * Strong analytical skills and ability to learn quickly. * Highly analytical and KPI-driven, with the ability to use structured and unstructured data to develop strategies and extract insights. * Practical experience in developing operations and customer service processes, driven by continuous learning and improvement. * Strong business vision with a broad understanding of fundamental business principles. * Strong interpersonal skills with the ability to collaborate and build consensus in a high-pressure environment. **We Offer:** ============== * Regional mission: enabling LATAM businesses to stop worrying about their logistics. * Competitive salary. * **Schedule: Saturday to Thursday from 8:00 to 16:00\.** * Work arrangement: 80% remote, 20% in-person. * Office location: + COASMEDAS Building Cra 67\#100\-20 https://maps.app.goo.gl/wN1urVpfkCQFbcvZ9 * Professional growth and development. We invite you to take on the challenge! To apply for this position, submit your application through this channel and we will be delighted to achieve our goals together with you. If your profile matches the requirements of the position, our recruitment team will contact you.