What You’ll Do Frontline Service \& Communication * Act as the first point of contact for all inbound calls, answer promptly, route appropriately, and provide accurate information to clients, employees, and partners. * Maintain a professional, empathetic, and solutions\-oriented approach when handling inquiries or concerns. * Log and update all interactions in the company’s CRM/work management system to ensure visibility and continuity across the operations team. * Escalate complex or critical issues to the Operations team or relevant department promptly to ensure timely resolution. Scheduling \& Coordination * Manage staffing schedules to align with client needs, approved service hours, and operational priorities. * Proactively adjust schedules based on changes such as client cancellations, staff call \-offs, vacations, or special requests. Coordinate with field staff to confirm assignments, shift coverage, and replacements when needed. * Maintain clear communication with team members and clients to ensure smooth day\-today operations. Timesheet \& Administrative Oversight * Review and verify timesheets for accuracy, ensuring they align with scheduled hours and approved shifts. * Follow up on missing, incorrect, or late submissions to ensure timely payroll processing. * Support the operations team with general administrative tasks, including document tracking, file updates, and recordkeeping. * Prepare and maintain operational reports and trackers as assigned. Referral \& Lead Management * Monitor and review incoming referrals from clients or partner organizations. * Contact new leads promptly to verify information, needs, and initiate staffing or placement processes. * Maintain accurate records of referral progress and updates within the CRM, ensuring all follow\-ups are completed in a timely manner. CRM \& Documentation * Use CRM and related digital tools (e.g., Monday.com, Microsoft 365, Teams, Outlook, SharePoint) to document updates, schedule changes, and task progress. * Ensure all client and employee information remains accurate, confidential, and auditready in accordance with company policies and data protection laws. Problem Solving \& Escalation * Identify recurring operational challenges or client issues and proactively recommend solutions to management. * Escalate urgent issues such as unfilled shifts, service complaints, or compliance risks to the Operations team immediately. * Support cross\-department collaboration to ensure timely and effective Job Type: Full\-time