Job Title: Associate, Real Time Management \- Bilingual Job Description The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.**Essential Functions/Core Responsibilities** --------------------------------------------- * Distributes accurate and timely agent schedules * Inputs intraday corrections and exceptions into systems for agent time off and absences * Monitors inbound volume for unusual activity to ensure staffing needs are met * Recognize abnormal scheduling issues and escalate as necessary * Initiates and coordinates trouble tickets and escalate issues as required * Prepares standard and ad hoc reports for agent availability effectiveness * Monitors and resolves agent availability concerns via face\-to\-face communications, phones, and messaging applications with agent(s) and command center **Candidate Profile** --------------------- * Associate's degree in related field with one to three years of relevant experience preferred * Proficient in Microsoft Office * Proficient in resource scheduling/intraday management applications preferred * Ability to multi\-task and meet timelines on deliverables * Effective communication skills, both written and verbal * Detail oriented * English proficiency level B2 Location: COL Bogota \- Mallplaza \- Avenida Calle 19 \# 28 \- 80 Language Requirements: English (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**