**At Topaz, technology unites us and evolution connects us!** In our organization, we are fully committed to contributing to financial solutions that make the industry secure, accessible, and dynamic. We aim to reach different parts of the world with our extensive ecosystem of technological solutions. So we invite you to become part of this team! We also have great benefits for you! We know that together we will achieve success, so apply now and join this amazing Team. **Responsibilities and attributions** ***Your day-to-day at Topaz:*** * Manage and monitor requests, ensuring established procedures are followed and response deadlines are met. * Classify and prioritize operational requests requiring immediate attention, guaranteeing they are handled according to quality and efficiency standards. * Collaborate with various teams to implement operational improvements and ensure systems function optimally. * Perform system and API functionality testing, ensuring all operational processes run smoothly and agreed service levels are maintained. * Execute scripts for automating operational tasks such as report generation and downloading, aiming to improve efficiency and reduce manual errors. * Maintain effective communication with clients and stakeholders, providing updates on request status and proactively resolving incidents. * Provide technical support in certificate management. **Requirements and qualifications** ***What do you need to know to be part of Topaz?*** * Professional experience in integrations and other functions as described above. * University degree in Information Systems, Software Engineering, Computer Science, or related field. * Language: Minimum English level B2, with ability to communicate effectively both in writing and verbally. * Knowledge of ticketing and incident tracking tools (e.g., Jira, ServiceNow). * Ability to perform API testing and experience with OAuth authentication. * Scripting knowledge (Python, Bash, etc.) for task automation. * ITIL certification (Foundations or higher) is desirable. * Courses related to cybersecurity and handling of confidential data. * Certifications in software testing or API management (e.g., Postman, SOAP UI) are a plus. * Problem-solving skills and customer focus. * Availability to take on on-call shifts. * Residence in Bogotá required to attend the office twice a week. **Additional information** ***Keep in mind these benefits that will enhance your experience at Topaz!*** **Health and Well-being:** Because we care about our teams, we offer different health plans focused on promoting well-being within the organization. **Personal and professional development:** We are in constant evolution. Therefore, we provide environments, programs, and policies that guarantee the space and opportunities you need for your career path. **Flexibility and free time:** Here you’ll find the time you need to recharge energy, and you can also enjoy a free day on your birthday. Hybrid work model. **Agreements:** We offer various agreements and discounts. #### **At** **Topaz****, we go beyond technological creation:** **we transform how the world interacts with money.** **Our secret?** **Topaz One, the first global fullbanking platform, designed to drive the evolution of financial institutions and take them to new frontiers.** #### #### **We are a vibrant community of** **over 2000 Topazers****, with a strong passion for technology, innovation, and creating disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results.** #### #### **If you're looking for a place where your talent has real impact, where you can grow professionally and be part of a global community that is making history,** **join us as a Topazer!** #### **Join our team and let's build the future of finance together.**