Backup Analyst – Direct Line

Description

Job Summary: A multifunctional resource to support vacation replacements and provide assistance during periods of high operational workload. Key Highlights: 1. Multifunctional support for operational management 2. Experience with SAP, JIRA, and software licensing 3. Management of web pages and sales platforms ### **Description** This is a multifunctional resource aimed at supporting pending vacation replacements, preventing further accumulation, and providing assistance to any of the mentioned areas during periods of high operational workload. ### **Requirements** The required profile must possess knowledge and experience in: * SAP (master data, security and access, user creation and management). * Case management and tracking tools (JIRA, in our case). * Software licensing. * Administration and updating of sales web pages. * Management of portals and platforms used by sales representatives and advisors for incident handling and resolution. AGENT / OPERATIONS ANALYST Profile Location: Bogotá, Bogotá D.C., Colombia Experience: 3 Years of Experience