**About Us** Full Potential Solutions (FPS) is a performance\-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high\-potential individuals in our fast\-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. **Our Core Values:** * **Integrity \-** Do what’s right for everyone: clients, shareholders, partners \& colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. * **Excellence** \- Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. * **Accountability** \- Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. * **Grace** \- Respect and appreciate differences. Care for one another. Be humble. Make work personal. ***As a*** ***Customer Retention Advisor (Onsite)******,*** ***you will be providing customer service over the phone and/or email and help customers with their pre\-sales queries. You will be responsible for keeping warm business leads by contacting both new and existing clients and prospects. Answer pre\-sales questions from customers, educate them about products and services and work closely with Account/Sales Manager to close deals and expand our client’s business.*** **Duties and Responsibilities:** * Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team * Acting as the first point of contact for all customers who are requesting to cancel their service * Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage * Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback. * Negotiating with customers to renew contracts and retain business. * Reviewing and updating account histories \& client information such as addresses, phone numbers, and other contact details for future communication purposes. **Qualifications:** * Experience in business retention, sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment * Advanced problem\-solving skills and can effectively communicate with customers and work groups * Ability to multi\-task and have organizational and data entry skills * Strong attention to detail and the ability to follow directions * Excellent customer service and communications skills * Effective listening and analytical skills, as well as the ability to summarize information and offer solutions. * Strong outgoing personality and great work ethic. * Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required * Must be willing to go through pre\-employment background and assessments * Willing to work onsite