**Title: Team Leader AFR** **Location**: GSC BOG Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. **Key Responsibilities:** * Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results. * Measure and control the performance of the program and resources according to the objectives defined.during the implementation phase. * Control the processes within the quality standards and guarantee the compliance with administrative rules. * Actively participate and maintain an excellent relationship with process owners/ business partners. * Provide timely feedback for the team in charge. * Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx \& Transition Manager. * Analyze and present the capacity utilization of the programs in charge. * GSConnect usage and accuracy of the information. **Skills / Requirements:** * Professionals in Industrial Engineering, Business Administration, International Business or similar occupations. * Min 4 years of work experience * Min 1 Years of experience leading teams. * Previous experience in project management (Desirable), active leadership and teamwork. * High level of English (dialogue, writing, listening). * High level of Portuguese (Desirable) * Advanced level of MS Excel and other MS Office tools. * Teamwork and autonomy **Relevant information:** * Annual performance bonus * Type of Contract: Indefinite \- Directly with DHL Colombia.