Renewals Agent

Description

Job Summary: Siigo is seeking a passionate Renewals Agent ready to take on challenges to manage customer renewals, ensuring proper follow-up and recovery of outstanding balances. Key Highlights: 1. Join an innovative team that transforms businesses with technology 2. Remote work with a team committed to learning and growth 3. An inclusive and diverse environment with benefits that truly make a difference Join Siigo and help transform how thousands of companies operate through technology At Siigo, we are looking for a **Renewals Agent** to join our team and take innovation to the next level. If you are passionate about challenges, this is where you can make a difference. **Your Responsibilities:** * Renew assigned customers via established skills, ensuring proper management, classification, and follow-up. * Receive customer calls through various support channels to identify why they have not renewed their product and achieve recovery of outstanding balances. * Contact customers who have not renewed their invoices and determine the reason for non-renewal, thereby achieving collections. * Ensure documentation of all interactions. **What We Need From You:** * Completed technical degree * Minimum **1 year of experience in portfolio collections, customer service, customer loyalty, retention, and sales.** * Proficiency with office tools. * Flexible availability. * Experience managing multiple tasks simultaneously while maintaining organization and focus on results. * Excellent internet connection. **What We Offer:** * Remote work. * A team committed to real learning and growth. * An environment where innovation and collaboration are part of everyday life. * Benefits that truly make a difference. **Our Proposal to You:** * Become part of a company that transforms your life by promoting a culture of excellence—grounded in purpose, values, and capabilities—which forms our essence and sets us apart from other companies. * Enjoy a Benefits, Well-being, and Work-Life Balance Plan that integrates your life both inside and outside the company, creating happiness experiences for everyone (employees and family). * Support and encouragement for your continuous learning, professional development, and personal growth. * Have fun doing what you love and achieving outstanding results. * Be yourself in an inclusive and diverse workplace. At Siigo, we value the unique experiences and perspectives each person brings. We believe everyone has something valuable to contribute, and we are excited to meet those who wish to join our team. If you are passionate about growing and making a difference in an inclusive environment—we want to meet you!