**Hard Skills (Technical)** **1\. Technical Support and Diagnostics** * Knowledge of **hardware and software** (installation, maintenance, and repair). * Diagnosis and resolution of **operating system failures** (Windows, Linux, macOS). * Proficiency with **ticketing tools** (ServiceNow, Jira, GLPI, OTRS, etc.). * Mastery of **network protocols** (TCP/IP, DNS, DHCP, VPN). * Configuration of **printers, peripherals, and networking equipment** (routers, switches, access points). * Basic knowledge of **virtualization** (VMware, Hyper\-V) and **cloud systems** (Microsoft 365, Google Workspace). * Administration and support of **Active Directory, corporate email, group policies (GPO)**. * Ability to perform **data backup and recovery (backup/restore)**. * Knowledge of **basic cybersecurity** (access control, antivirus, security patches). **Soft Skills (Interpersonal)** **1\. Communication and Customer Service** * Active listening and empathy toward users. * Ability to **explain technical terms in simple language**. * Attitude of **service and kindness**, even under pressure. **2\. Problem Solving** * Analytical thinking and solution-oriented approach. * Ability to **prioritize incidents** and manage multiple cases simultaneously. * Quick and effective decision-making. **3\. Organization and Responsibility** * Punctuality and adherence to procedures. * Clear documentation of incidents and solutions. * Organized time and task management. **4\. Teamwork and Adaptability** * Collaboration with engineers, developers, and other technical teams. * Flexibility to adapt to new tools or process changes. * Willingness to continuously learn. **5\. Professional Attitude** * Patience, tolerance to frustration, and self-control. * Proactivity in preventing incidents. * Ethics and confidentiality in handling information. Indefinite-term contract, 100% in-person at the MAZ North building in Bogotá Job type: Full-time