SD Solutions is looking for a talented **Customer Support Engineer** to step onto a fintech unicorn rocketship! Company offers a hybrid format of work: (hybrid office visit \- 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia. Customer Support Engineer works directly with customers to identify and resolve basic customer issues and needs. **Responsibilities:** * Provide world\-class service to our customers and ensure customer success post\-sales. * Provide specialized support on both technical and product issues, and also manage customer escalations. * Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required. * Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap. * Create and contribute to the development of knowledge articles in Tipalti’s knowledge base. **Requirements:** * **2\+ years** of hands\-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email. * Proven experience providing real\-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality. * Strong communication skills, including written, verbal, and listening. * Detail\-oriented and well\-organized. * Always learning, has a growth mindset. * Strong creative thinking and problem\-solving skills. * Experience in working with ticketing systems such as **Zendesk** or any ticketing system. and Salesforce * Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus. * Experience with payment systems and/or working at a Fintech company – an advantage. * Proven ability to read, debug, and understand HTML code, API calls, etc. \- an advantage. **About the company:** Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations. We’re also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future\-proofed, best\-in\-class finance operation. World\-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations. The only way we can continue to support companies looking to transform their FinOps functions through our platform is with great people. It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding. Job Type: Full\-time