Job Function: Software \& Cloud The role: We are thrilled to announce an opportunity to join our team as: **Quality and Process Analyst****SoftwareOne** Scope: Full\-time \| **Office: Medellin** \| Hybrid **How a day to day would look like in this role:*** Execute internal **process and quality audits** within the organization. * **Review and update documentation** of the management system to ensure accuracy and compliance. * **Analyze customer satisfaction results and PQR cases**, identifying root causes and proposing corrective actions. * **Collaborate with cross\-functional teams** to promote continuous improvement and adherence to quality standards. What we need to see from you: **Profile:** Professional, technician, or technologist in quality, process engineering, or industrial engineering, with experience in process management, document control, internal audits, performance indicators, continuous improvement, and PQR review. **Required skills:*** Experience in conducting internal audits and ensuring compliance with quality standards (ISO, ITIL, among others). * Experience in document management and quality systems – reviewing and updating management system documentation. * Experience in customer satisfaction and PQR management – analyzing satisfaction results, handling PQRS (petitions, complaints, claims, suggestions), and proposing improvement actions. **Why should you join our team?*** Creative culture with lived what we value for an appreciative and supportive work environment. * Employee recognition programs. * A variety of training and development opportunities. * Work\-life balance. * Referral bonus program. * Multicultural interaction. * Contribution to society through employee initiatives. * Corporate events. * Newest technologies for our clients and colleagues. * And much more! At SoftwareOne, we are committed to providing an environment of mutual respect in which equal employment opportunities are available to all applicants and team members regardless of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Why SoftwareOne?: SoftwareOne and Crayon have joined forces to become a global, AI\-powered software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, the combined organization brings together global scale and local expertise to help clients reduce costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, data, and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments. Exchange and Euronext Oslo Børs under the ticker symbol SWON. Visit us at www.softwareone.com Accommodations: SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision\-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.