**Company Description** SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world. **Job Description** We are seeking a **Senior Application Support Manager** to lead and enhance our global application support services, with a focus on Oracle EBS R12 and Oracle Fusion Cloud. This role is based in **Bogotá, Colombia**, and plays a strategic part in ensuring service excellence across multiple time zones. As a key member of the IT Corporate team, you will partner with business and functional leaders to drive system improvements, manage escalations, and oversee service delivery. You will lead a team of support analysts, manage vendor relationships, and ensure compliance with SLAs while promoting continuous improvement and innovation. **Key Responsibilities** **Leadership \& Team Management** * Lead, mentor, and develop a team of Application Support Analysts. * Set performance goals and conduct regular evaluations. * Ensure timely resolution of escalated issues. **Service Delivery \& Oversight** * Oversee daily support operations and ensure SLA adherence. * Manage external vendors and monitor performance. * Conduct service reviews and implement quality improvements. **Stakeholder Engagement** * Serve as the main contact for business stakeholders. * Facilitate service meetings and communicate with senior management. * Collaborate with project teams to ensure support readiness. **Process \& Continuous Improvement** * Drive improvements in incident, problem, and change management. * Maintain knowledge bases and training materials. * Promote best practices in testing and documentation. **Strategic Planning** * Contribute to support service roadmaps. * Identify opportunities for automation and optimization. * Support budgeting and resource planning. **Qualifications** * Bachelor’s or Master’s degree in IT, Computer Science, or related field. * Minimum **8 years of experience** in application support, with at least **3 years in a leadership role**. * Strong expertise in **Oracle EBS R12** and **Oracle Fusion Cloud**. * Proven experience managing external service providers and cross\-functional teams. * Solid understanding of **ITIL** and service management frameworks. * Experience in business analysis, testing, and deployment planning. **Required Skills** * Excellent leadership and team\-building capabilities. * Strong analytical and problem\-solving skills. * Exceptional communication and stakeholder management. * Ability to manage priorities in a dynamic environment. * Proficiency in incident tracking, documentation, and reporting tools.