**Title:** Site Reliability Engineer III **Summary of Role** This role plays an essential part in adoption and support of SaaS cloud\-based software strategies. This role is responsible for assisting development teams in writing native cloud first code, reducing error detection and resolution times, and architecting of application infrastructure to meet the performance and scale requirements as determined by the business. This role works closely to bridge support and engineering by bringing vital insights and visualizations around key performance indicators to the surface. **How You’ll Succeed** * Monitor processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the waste and downtime * Encourage and build automated processes wherever possible * Incidence management and root cause analysis for outage events * Coordinate and communication within the team and with customers * Select and deploy appropriate monitoring and development tools * Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline) * Bring developers into contact with the day\-to\-day operation of their software\-Actively participates in creating SOP’s **What You Bring** * Knowledgeable of tools and technologies in software development * Comfortable with higher testing and deployment frequencies * Experience with operation in the production environment * Development experience in object\-oriented programming * Determination to achieve business outcomes and passion for excellence * Ability to identify and eliminate organizational silos by embracing team collaboration and communication * Need for efficiency and the ability to use automation tools toward this end Understanding of process reengineering * Basic project management skills * Willingness to learn and ability to document technical processes **Who You Are** * Ensures Accountability: You hold self and others accountable to meet commitments. * Optimizes Work Processes: You know the most effective and efficient processes to get things done, with a focus on continuous improvement. * Drives Results: You consistently achieve results, even under tough circumstances. * Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * Plans and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals. * Communicates Effectively: You develop and deliver multi\-mode communications that convey a clear understanding of the unique needs of different audiences. * Nimble Learning: You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder. **All Company Core Competencies** Customer Focus: You build strong customer relationships and deliver customer\-centric solutions. Cultivates Innovation: You create new and better ways for the organization to be successful. Collaborates: You build partnerships and work collaboratively with others to meet shared objectives. Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity. Self\-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.