Bakery Clerk

Description

Summary: Responsible for preparing and replenishing bakery products while providing friendly and efficient customer service, ensuring a positive company image. Highlights: 1. Provide prompt, efficient, and friendly customer service 2. Prepare, finish, and replenish bakery products as necessary 3. Work as a team to ensure customer satisfaction Additional Considerations (if any): Night \& Weekend Shifts Required * **At Hy\-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Bakery Clerk **Department:** Bakery **FLSA** : Non\-Exempt **General Function** Responsible for reviewing daily orders, preparing \& replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **Core Competencies** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism **Reporting Relations** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: None **Primary Duties and Responsibilities** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. * Reviews the status and appearance of the food for freshness. * Reviews orders for the day. * Takes customer orders at the bakery counter. * Works with co\-workers as a team to ensure customer satisfaction and a pleasant work environment. * Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. * Ensures that an adequate food supply is ready and on hand and develops or follows a production list. * Anticipates product needs for the department on a daily basis. * Prepares, finishes, and replenishes product as necessary. * Pulls product from cooler/freezer to prepare for baking. * Checks in product, puts product away, and may review invoices. * Runs the department registers and receives payment, makes change, etc., where applicable. * Removes trash in a timely manner. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. **Secondary Duties and Responsibilities** * Washes dishes as necessary. * Orders product and supplies as necessary. * Prices products for customers as necessary. * Delivers orders as needed. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. **Knowledge, Skills, Abilities and Worker Characteristics** * Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. * Ability to do simple addition and subtraction; copying figures, counting and recording. * Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. **Education and Experience** Less than High school or equivalent experience and six months of less of similar or related work experience. **Physical Requirements** * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects. * Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. **Working Conditions** The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock and temperature extremes. **Equipment Used to Perform Job** Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat. **Contacts** Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections. Are you ready to smile, apply today. *Employment is contingent upon the successful completion of a pre employment drug screen.*