Summary: The New Customer Program Assistant will provide daily support to the sales operations department and other relevant departments, managing a variety of responsibilities. Highlights: 1. Join a team that is changing millions of lives 2. Transforming smiles, changing lives 3. Be part of a global, fast-growing company ### **Description** **Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? **About this opportunity** The New Customer Program Assistant will offer daily support to sales operation department, and other relevant department. The New Customer agent must be able to multitask and prepared to manage a wide variety of responsibilities that can change on a daily basis ### **Key Responsibilities** **In this role, you will…** * Responsible for including, validating and track leads into SFDC * Responsible for enquiries from incoming calls and emails. * Perform customer’s segmentation from time to time * Responsible for SFDC setups related to TM’s roster, online reports * Be involved in relevant CommOps projects or trainings, as required. * Maintain a basic knowledge in orthodontic/dental concepts and topics. * Other task assigned by department supervisor. ### **Skills, Knowledge \& Expertise** **In this role, you’ll need …** * 4 years of experience in a similar role, giving support through phone to clients or customers. **EDUCATION** * College degree in progress, Business Administration, marketing or similar. **COMMUNICATION SKILLS*** English: Intermediate * Ability to read and interpret basic documents. * Ability to write routine reports and correspondence. * Ability to communicate effectively with internal and external customers. **COMPUTER SKILL:** * Familiarity with Windows environment. * Ability to learn software applications quickly. * Intermediate Excel. **OTHER SKILLS AND ABILITIES:** * Results driven / Work under pressure + Keeps working to achieving a result even in front of unanticipated obstacles * + Brings simple, consistent and fast actions to solve problems * + Deals with different inputs, areas, information in other to reach a result * Proactive + Proactively searches for required information * Analytical ability + Ability to focus attention to detail * + Actions/decisions are driven by analysis on the available information * + Able to analyze a specific matter from its begging to its end * A pleasant personality with good interpersonal skill * Flexibility, Agility, team\-work * Be organized and with a high sense of urgency and DISCIPLINE, following timelines proposed **Sound like a good fit?** Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D\-printed materials. By joining Align, you will be part of a global, fast\-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our **Applicant Privacy Policies**for additional information. **Global Diversity Statement:** At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open\-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. **Equal Opportunity Statement** It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire. ### **About Align Technology** **Your growth and well\-being:** At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well\-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well\-being programs to keep you thriving in both body and mind. * Employee\-exclusive discounts on Invisalign products. * Learning opportunities through online learning resources and support for your individual development plans. * Inclusive, global workplace that fosters collaboration, recognition and belonging. Country and/or role specific details will be shared with you by your recruiter during the interview process. **Discover Align:** We are a global community of game\-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open\-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace our global differences and nurture employee well\-being? **Explore Align's culture here!** Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information. **Applicant Privacy Policy:** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement:** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.