Digital Banker Lima - Peru

Description

Job Summary: We are seeking a professional to retain and grow accounts through digital channels, massively impacting customers to achieve retention, reactivation, and growth metrics. Key Highlights: 1. Implement retention and reactivation strategies for thousands of accounts. 2. Design and plan mass and segmented campaigns for growth. 3. Negotiate directly with companies for product placement. **Bold** Our company was founded in May 2019 by an exceptional team with unique experience; the founding group includes the creators of PayU Latam and other fintech experts. We are building payment and banking solutions for SMEs, freelancers, and entrepreneurs in Colombia. Currently, we have over 450\.000 registered customers on our platform and have raised over USD $120 million in domestic and foreign investment funds; we are one of the fastest-growing fintech startups in Latin America. Bold is a fintech that provides micro-entrepreneurs with a payment solution to accept debit, credit card, and e-wallet payments via POS terminals and payment links. However, Bold’s vision extends beyond being a payments company—we are working to become a comprehensive financial and technological services platform for small businesses in the country, complementing our payments and banking solutions with related software products aligned with our full value proposition. Bold’s mission is to unlock entrepreneurs’ potential. At Bold, we firmly believe we can help small entrepreneurs grow their businesses by offering tailored, user-friendly, and accessible financial and technological services. At Bold, we define the following values as the pillars of our organizational culture: Mastery, Critical Thinking, Teamwork, Sense of Urgency, Openness, and Customer-Centricity. For more information about Bold, visit our website: https://bold.co **The Role:** Account retention and growth through digital channels, with the ability to massively impact customers to achieve retention, reactivation, and growth metrics. **Your Responsibilities Will Include:** * Implementing customer retention and reactivation strategies across your assigned portfolio (thousands of accounts) * Designing and planning mass and segmented campaigns to achieve growth and retention metrics * Direct contact and negotiation with merchants or companies for product placement (cross-selling) * Proactive support and ongoing digital-channel engagement with customers **What We Offer You:** Indefinite-term employment contract ‍ ️ Prepaid medical assistance or complementary health plan Early-stage company stock options with high return potential Competitive salary Educational financial support World-class technologies and processes ️ Additional days off beyond standard vacation time Vision care allowance ❤️‍Emotional wellbeing support * Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or related fields. * 2\+ years of experience as a digital banking advisor or Key Account Manager (KAM) * Experience in digital efficiency, account retention, and growth * Proficiency in CRM tools for customer portfolio tracking * Communication tools such as WhatsApp **Personal Data Processing Authorization** By submitting your application and providing your personal data, and in compliance with applicable personal data protection regulations, you unambiguously and voluntarily authorize the processing of your personal data, in accordance with the purposes outlined in Bold Companies’ Personal Data Processing Policy, available on their websites: https://bold.co and https://boldcf.co. As the Data Subject, you are entitled to the rights established under Law 1581 of 2012 and any complementary or modifying regulations, particularly the rights to access, update, correct, or request deletion of your data, and to revoke the authorization granted for the use of your personal data. To exercise your rights as Data Subject, Bold Companies provide the following contact channels: For Bold.co and Bold Capital cases: Email: soporte@bold.co, Bold Chat: https://bold.co/, Phone: 60(1\) 508 5776 For Bold CF cases: Email: soporte@boldcf.co, Bold Chat: https://boldcf.co, Phone: 60(1\) 254 3084