Customer Service Representative

Description

Job Summary: We are seeking Customer Service Representatives to handle inquiries, complaints, and process refunds, ensuring end-to-end tracking and customer satisfaction. Key Highlights: 1. Manages customer inquiries and complaints with end-to-end tracking. 2. Requires effective communication skills and a solution-oriented profile. 3. Documents cases and complies with established SLAs. At Arbusta, we are looking for people to fill the role of Customer Service Representative  Bogotá - Hybrid work model  Main Responsibilities: Respond to and manage customer inquiries and complaints. Process refund requests. Analyze each case and validate conditions according to policies. Perform end-to-end tracking of each case, keeping the customer informed. Record and document cases in internal systems. Comply with established SLAs. Requirements: Minimum 9 months of experience in customer service, support, or administrative tasks. Experience in handling complaints or returns (desirable). Strong written and verbal communication skills. Solution-oriented and customer-focused profile. Intermediate Excel proficiency. Residence in Bogotá (mandatory). Conditions: Hybrid work model: 2 days per week onsite at our client's office, remainder remote. Shifts: Rotating — Conditions and schedules: Shifts to cover: Rotating shifts covering all 7 days of the week within the following availability: 6 AM–12 PM | 12 PM–6 PM | 2 PM–8 PM | 4 PM–10 PM, with one day off per week (Saturday or Sunday). We look forward to your application! . -Requirements- Minimum education: Secondary School Diploma 1 year of experience