Trainer - Bogotá

Description

Summary: This role involves scheduling and conducting training sessions, observing operations, and identifying areas for improvement to optimize performance for new and experienced staff. Highlights: 1. Conduct training sessions for new and experienced staff. 2. Monitor performance and provide feedback for continuous improvement. 3. Develop engaging training materials and content. ***Position Purpose*** Schedule and conduct training sessions for new employees and experienced staff, covering programs, clients, and updates. Observe daily operations and identify areas for improvement to optimize performance. **Requirements*** High School Diploma. * English B2\+/C1 (written and spoken) * Demonstrated experience in curriculum design (external) * Knowledge of computer systems operation, PCs, TV/DVD, and multimedia projectors to facilitate communication * Experience establishing working relationships with internal and external clients * Experience in training material development * Experience creating clear and effective instructional content * Intermediate proficiency in Google Workspace and Microsoft Office * Experience in class preparation, feedback, and coaching. **Main Duties and Responsibilities*** Closely monitor new hires and Operations agents to identify areas for continuous improvement in performance. * Provide feedback and support to ensure effective adaptation to their roles. * Monitor agents’ key performance indicators (KPIs) to ensure compliance with established standards. * Analyze performance data and provide feedback to improve results. * Develop educational materials and training content to support employee training and enhance performance. * Design and diversify training sessions to accommodate different audience types, ensuring all new agents receive effective training aligned with their learning needs. * Provide ongoing training on company products and keep employees informed of any changes or improvements to ensure they are well informed and able to deliver high\-quality service. * Actively participate in client meetings to obtain information on product updates and ensure this information is communicated to employees. * Plan and structure training sessions, ensuring they cover all necessary aspects for employee development and operational success. * Manage credential requests required for employee access to client\-provided tools or systems. * Stay up to date with current client account information and needs to deliver relevant and high\-quality training. **Skills and Competencies*** Ethics and teamwork. * Responsibility and honesty. * Assertive communication (oral and written) and active listening. * Ability to work under pressure. * Patience. * Tolerance. * Empathy. * Creativity. * Adaptability to change. * Emotional intelligence, including self\-awareness and self\-control. * Effective communication to provide feedback and the ability to set boundaries. * Basic and advanced social skills. * Effective time management. r3qe6G2l2l