**Before applying for a position, select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity with a Fortune Global 500 company. Envision innovative possibilities, enjoy our enriching culture, and work alongside talented teams that help you become better every day. We know what it takes to take UPS into tomorrow: people with an extraordinary combination of skill and passion. If you possess the qualities and drive to lead teams, positions are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success. **Responsibilities:** * Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary. * Maintains awareness of performance goals and results. * Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). * Submits ideas and solutions to improve the UPS experience * Multiskills **Qualifications:** * Strong customer service skills and listening skills * Strong written and verbal communication and problem solving skills * Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail * **Customer service experience** * **English 70% (conversational) MANDATORY** * Systems management (Office) **Work Hours:** Monday to Friday between 1:00 am and 2:00 pm (Rotating shifts) * 44 weekly hours * Teleworking 100% * Grade: 007 **Employee Type:** Permanent **Employee Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.