Warranty Analyst

Description

Job Summary: A leading company is seeking a Warranty Analyst to comprehensively manage, validate, and track warranty requests for products and services, optimizing costs and ensuring customer satisfaction. Key Highlights: 1. Key role in warranty management and cost optimization. 2. Liaison between customers, technical service, suppliers, and internal departments. 3. Opportunity for analytical professionals with a customer service orientation. Vacancy: Warranty Analyst Arjona A prominent company with over 27 years of experience and national and international presence is seeking its next Warranty Analyst — an analytical, organized, and customer-oriented professional. Job Objective To comprehensively manage, validate, and track warranty requests for products and services, ensuring compliance with quality policies, statutory response timelines, and customer satisfaction, while simultaneously optimizing costs associated with failures and returns. Act as the liaison between customers, technical service, suppliers, and internal departments, ensuring transparent, efficient processes aligned with current regulations. Main Responsibilities Warranty Management Receive, analyze, and process warranty requests according to brand policies. Coordinate technical diagnostics, repairs, product replacements, and restocking. Optimize response and delivery times (SLA). Analysis and Control Evaluate failures to determine manufacturing defects or misuse. Control shipping, spare parts, and restocking costs. Analyze recurring failures and report improvement opportunities to production and procurement. Customer Relations Provide clear information regarding warranty terms, conditions, and coverage. Monitor post-warranty process customer satisfaction. Support commercial teams with relevant technical information. Documentation and Compliance Register and update each case in the ERP system (Odoo or others). Ensure compliance with consumer protection regulations. Prepare documentation for audits, legal claims, or regulatory authority requirements (SIC). Supplier Management Coordinate with suppliers for replacement or recovery of defective parts. Ensure inventory availability for immediate replacements. Implement controls to prevent warranty fraud. Metrics and Reporting Prepare monthly reports on failures, costs, and process effectiveness. Track KPIs: response time, return rate, warranty costs, and customer satisfaction. Requirements Technologist or university graduate in related fields. 3–5 years of experience in warranty management, technical service, customer support, or quality control. Experience handling complaints and root cause analysis. Proficiency in database management and case tracking. Strong analytical, organizational, and communication skills. Working Conditions Salary: $1.925.995 + statutory benefits Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Location: Arjona Contract: Fixed-term contract for 3 months, renewable If you are passionate about quality management, technical analysis, and customer service, this opportunity is for you.-Requirements- Minimum education: University / Technological degree 2 years of experience Keywords: analyst